Every review.Replied.Automatically.
VetReply learns your practice's voice and replies to every Google review on your behalf — warm, professional, and specific to what they wrote.
30-day money-back guarantee · No credit card required
Absolutely brilliant team. Biscuit's operation went perfectly and the aftercare advice was so thorough. We couldn't be happier. Thank you all so much.
Good vets but waiting times are always very long. Had to wait 45 minutes past my appointment time. The vet was brilliant once we got seen though.
Very disappointed. Felt rushed during the appointment and nothing was properly explained about my cat's treatment plan. Left feeling confused and worried.
Why it matters
Replying drives both trust and traffic.
New clients read your responses before they decide to call. Google ranks practices that engage. Both compound, week after week.
For your customers
Trust is built one reply at a time
of review readers also read your responses
would use a business that responds to all reviews
have avoided a business after a single negative review
For Google search
Engagement is a ranking signal
more likely to use a business that responds vs none
specifically look for negative reviews to set expectations
higher local search rank for practices replying to 80%+ reviews
How it works
Three steps. Zero ongoing effort.
Set it up once on a Tuesday afternoon. Then never think about Google review replies again.
Step 01
Connect your Google Business Profile
One click, takes 30 seconds. Securely link your profile and we handle everything from there. No software to install, no team training.
Google Business
Highfield Vets · Manchester
Step 02
VetReply learns your voice
We read your existing replies to understand your practice's tone, style, and personality. If you haven't replied before, we start with a warm UK vet template you can edit any time.
Learning your voice
Trained on 47 of your past replies
Step 03
Every review gets a reply, automatically
New 4 and 5-star reviews are replied to within the hour, in your voice, specific to what each reviewer wrote. 3-stars and below come to you for approval first.
Emma R.
just now
Brilliant care for Luna today. The whole team was so kind.
Reply sent · 14 minutes after posting
Monthly reports
Every month, a 2-minute summary of how your reputation is doing.
Skim it on your phone over a coffee. Know exactly what's happening across your reviews — without ever logging in.
Stays in your inbox
Proof your money is working — without the dashboard logins.
Most tools make you log in to see what's happening. We send you a clean monthly summary instead — written like a friend telling you how you're doing.
- See your average rating trend at a glance
- Spot patterns in what reviewers say — good and bad
- Know what's improving — and what to fix next
Highfield Vets
Monthly report · April 2026
Average Google rating
47
Reviews this month
100%
All replied
38 min
Avg response time
Reviews per week
Insights
Your weekend response time is twice as slow as weekdays — VetReply now handles Sunday automatically.
You haven't received a 1-star review in 47 days — your 5-star reply rate is making a difference.
View past reports →
Built for the way vets work
You stay in control of the difficult ones.
Most replies are easy. The ones that aren't never post without you.
Auto-reply
4 and 5-star reviews? We handle them within the hour.
Happy clients get a warm, specific reply while their visit is still fresh. No drafting, no Tuesday-evening catch-ups, no chasing.
5-star review timeline
AutoApproval queue
3-stars and below? Nothing posts without you.
You get the draft by email. Approve, edit, or reject in two taps. The hard ones still sound like you — but they never go out unsupervised.
3-star review
From: James T. ★★★☆☆
“Good vets but waiting times are always very long…”
Suggested reply
We're sorry the wait wasn't what you'd expect, James — your time matters…
No lock-in
Cancel any time. One email, done.
No notice period, no contracts, no sales-call retention squeeze. If it isn't working, you walk. That's the whole policy.
Hi VetReply team,
Please cancel my subscription effective today.
Thanks,
Sarah
Why VetReply
The simple way replies actually get done.
Most practices have tried doing it themselves, then thought about hiring help. Here's how the three options actually compare.
Doing it yourself
Hiring a VA
VetReply
Monthly cost
Doing it yourself
Hiring a VA
VetReply
Reply within the hour
Doing it yourself
Hiring a VA
VetReply
Sounds like your practice
Doing it yourself
Hiring a VA
VetReply
Handles negative reviews safely
Doing it yourself
Hiring a VA
VetReply
Setup time
Doing it yourself
Hiring a VA
VetReply
Available 24/7
Doing it yourself
Hiring a VA
VetReply
GDPR-compliant
Doing it yourself
Hiring a VA
VetReply
Cancel any time
Doing it yourself
Hiring a VA
VetReply
Simple pricing
One plan. Everything included.
No tiers, no upsells, no per-review fees. Just one calm price.
Billed monthly · No annual contract
- Auto-replies to every 4 and 5-star review, in your voice
- Negative reviews flagged for your approval
- Connects to Google Business Profile in 30 seconds
- Unlimited team members at no extra cost
- 30-day money-back guarantee · cancel any time
Secure Stripe checkout·30-day MBG·No lock-in
For context — most practices spend ~3 hours of staff time a week replying manually.
From us, to you
Built by a small UK team.
We answer every email personally — usually within a few hours. If something's broken or you've got an idea, drop us a line at hello@vetreply.co.uk and a real person will reply.
Not a help-desk queue. Not a chatbot. Just us.
Stop letting reviews go unanswered.
Your Google rating is your front door. We make sure no one walks past a closed one.
30-day money-back guarantee · No credit card to start